CANCELLATION POLICIES

The customer has two types of rates available: refundable and non-refundable. If you select the refundable option you can cancel for free up to 14 days before arrival. If the customer chooses to cancel the booking after this time, he or she will be subject to penalties. In particular, if you cancel from 14 to 8 days before you pay a penalty of 30%, if you cancel 7 days before arrival the penalty increases by 70%. Cancellation up to 1 day before and the customer's failure to show up at check-in will result in the payment of the total amount of the reservation. Non-refundable rates cannot be changed, in fact advance payment of the entire stay is required at the time of booking. In case of cancellation or modification, the entire amount of the stay will be charged. If the customer chooses to change the dates of the stay and/or the number of guests, he can contact the administration in advance through the contacts found directly on the site. There are supplements that will be requested based on availability and which depend on the period of the stay. stay.

NECESSARY INFORMATION ABOUT CHECK IN AND CHECK OUT

The customer is contacted by our staff one or two days before arrival to organize the reception, therefore it is a fundamental requirement to indicate a telephone contact and a valid email address when booking. In fact, our structures, being mostly villas and residences, do not require a fixed presence on site, therefore it is essential that the customer first contacts the staff in order to communicate the exact arrival time and not wait unnecessarily outside. outside the structure. At the time of check-in, the customer undertakes to show a correct identity document for registration purposes and to pay - if applicable - the tourist tax. Furthermore, during the stay, the customer will be asked to view and sign the rental contract with a virtual signature. The keys to the structure are given to the customer during the reception at check in and returned to the staff at check out. During the stay the customer will be able to request information and support from the staff for any need (organization of tours, tastings, restaurant reservations, sunbeds and umbrellas on the beach, taxis).

** At check in a security deposit in cash of € 250.00 is required as a guarantee, which will be returned at check out.

**Check in time is from 3:00 pm to 7:00 pm; a possible late check in is available on request, paying a supplement of €21.00 if checked in between 7.00pm and 9.30pm, and €40.00 if checked in between 9.30pm and 11.30pm.

** Check out is expected on the morning of departure by 10:00. A possible late check out is available upon request and based on the availability of the structure and is possible free of charge by 12:00, paying €50.00 from 12:00 to 15:00 or the full rate if you choose to leave the structure after 3pm.


EXTRA SERVICES ON REQUEST

- COT €25.00 (per stay)
- PETS allowed upon request and with a supplement for extra cleaning €50.00